VIDEOGAME  SHAY IS A SERVICES COMPANY THAT SPECIALIZES IN ONLINE SERVICES . THE STAFF AT VIDEOGAME SHAY (SOMETIMES REFERRED TO AS “WE”) ARE COMMITTED TO PROTECTING YOUR PRIVACY. THIS PRIVACY POLICY OUTLINES HOW WE HANDLE YOUR PERSONAL INFORMATION TO PROTECT YOUR PRIVACY.
 
PRIVACY LEGISLATION
SINCE JANUARY 1, 2004, ALL CANADIAN ORGANIZATIONS ENGAGED IN COMMERCIAL ACTIVITIES HAVE BEEN REQUIRED TO COMPLY WITH THE PERSONAL INFORMATION PROTECTION AND ELECTRONIC DOCUMENTS ACT(“PIPEDA”) AND THE CANADIAN STANDARDS ASSOCIATION MODEL CODE FOR THE PROTECTION OF PERSONAL INFORMATION INCORPORATED BY REFERENCE INTO PIPEDA. THESE OBLIGATIONS EXTEND TO VIDEOGAME SHAY.
AS A ONLINE SERVICES FIRM, WE HAVE PROFESSIONAL AND ETHICAL OBLIGATIONS TO KEEP CONFIDENTIAL THE INFORMATION WE RECEIVE.
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PERSONAL INFORMATION
PERSONAL INFORMATION IS DEFINED IN PIPEDA AS INFORMATION ABOUT AN IDENTIFIABLE INDIVIDUAL, BUT DOES NOT INCLUDE THE NAME, TITLE OR BUSINESS ADDRESS OR TELEPHONE NUMBER OF AN EMPLOYEE OF AN ORGANIZATION. IN OTHER WORDS, IT DOES NOT INCLUDE THE INFORMATION THAT ONE EXPECTS TO FIND ON A BUSINESS CARD.
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CONSENT TO OUR COLLECTION OF PERSONAL INFORMATION
IN MOST CASES, WE OBTAIN YOUR CONSENT TO COLLECT, USE AND DISCLOSE YOUR PERSONAL INFORMATION. USUALLY,  WE ASSUME THAT WE HAVE YOUR IMPLIED CONSENT TO OUR COLLECTION AND USE OF YOUR PERSONAL INFORMATION, HOWEVER, AT TIMES WE MAY ASK FOR YOUR EXPRESS CONSENT, EITHER VERBALLY OR IN WRITING. GENERALLY, WE COLLECT YOUR PERSONAL INFORMATION DIRECTLY FROM YOU AT THE START OF OR DURING THE PROCESS, SOMETIMES WE MAY OBTAIN INFORMATION ABOUT YOU FROM OTHER SOURCES. 
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USE OF PERSONAL INFORMATION AT VIDEOGAME SHAY
WE USE YOUR PERSONAL INFORMATION TO PROVIDE SERVICES TO YOU, TO ISSUE INVOICES AND TO MAINTAIN OUR DATABASE OF CLIENTS.  WE MAY USE YOUR CONTACT INFORMATION (NAME, E-MAIL AND POSTAL ADDRESS) SO THAT WE MAY COMMUNICATE WITH YOU ABOUT RECENT DEVELOPMENTS.
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WITHDRAWAL OF CONSENT
YOU MAY WITHDRAW YOUR CONSENT TO OUR COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION AT ANY TIME, SUBJECT TO LEGAL AND/OR CONTRACTUAL RESTRICTIONS AND UPON REASONABLE NOTICE. YOUR WITHDRAWAL OF CONSENT TO OUR COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION MAY IMPACT OUR ABILITY TO REPRESENT YOU AND PROVIDE YOU WITH ADVICE. YOU CAN ASK US NOT TO SEND YOU MARKETING COMMUNICATIONS BY FOLLOWING THE OPT-OUT INSTRUCTIONS IN EACH COMMUNICATION OR YOU MAY LET US KNOW BY CONTACTING US IN THE CONTACT PAGE.
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DISCLOSURE OF PERSONAL INFORMATION
GENERALLY, WE DO NOT DISCLOSE YOUR PERSONAL INFORMATION TO THIRD PARTIES WITHOUT YOUR CONSENT UNLESS PERMITTED OR REQUIRED BY APPLICABLE LAWS OR COURT ORDERS. THE FOLLOWING ARE SOME EXAMPLES WHERE WE MAY DISCLOSE YOUR PERSONAL INFORMATION: SUCH DISCLOSURE IS NECESSARY TO COLLECT FEES OR DISBURSEMENTS; WE CONTRACT WITH A THIRD PARTY TO PROVIDE US WITH CERTAIN SERVICES SUCH AS ARCHIVAL FILE STORAGE OR INSURANCE. (IN SUCH CASES, WE WILL USE CONTRACTUAL OR OTHER MEANS TO ENSURE THE THIRD PARTY SERVICE PROVIDER IS BOUND BY OBLIGATIONS REGARDING PRIVACY WHICH ARE CONSISTENT WITH THIS POLICY);
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SAFEGUARDS
VIDEOGAME SHAY USES VARIOUS SAFEGUARDS TO ENSURE THAT YOUR PERSONAL INFORMATION IS PROTECTED AGAINST LOSS, THEFT, MISUSE, UNAUTHORIZED ACCESS, DISCLOSURE, COPYING OR ALTERATION. THESE INCLUDE: SECURITY OF OUR PHYSICAL PREMISES; OUR PROFESSIONAL OBLIGATIONS; SECURITY SOFTWARE AND FIREWALLS TO PREVENT UNAUTHORIZED COMPUTER ACCESS OR “HACKING”; AND INTERNAL PASSWORDS THAT RESTRICT ACCESS TO OUR ELECTRONIC FILES.
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ACCESS TO YOUR PERSONAL INFORMATION
YOU HAVE A RIGHT TO CHALLENGE THE ACCURACY AND COMPLETENESS OF YOUR PERSONAL INFORMATION AND TO HAVE IT AMENDED, AS APPROPRIATE. YOU ALSO HAVE A RIGHT TO REQUEST ACCESS TO YOUR PERSONAL INFORMATION AND RECEIVE AN ACCOUNTING OF HOW THAT INFORMATION HAS BEEN USED AND DISCLOSED, SUBJECT TO CERTAIN EXCEPTIONS PRESCRIBED BY LAW. FOR EXAMPLE, IF THE REQUESTED INFORMATION WOULD REVEAL PERSONAL INFORMATION ABOUT ANOTHER INDIVIDUAL, YOUR REQUEST FOR ACCESS MAY BE LIMITED OR DENIED. IF YOUR REQUEST FOR ACCESS IS DENIED, VIDEOGAME SHAY WILL NOTIFY YOU IN WRITING OF THE REASON FOR THE DENIAL.
TO REQUEST ACCESS OR TO AMEND YOUR PERSONAL INFORMATION, PLEASE CONTACT US ON THE CONTACT PAGE.
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CHALLENGING COMPLIANCE
VIDEOGAME SHAY WILL RESPOND TO INQUIRIES ABOUT ITS POLICIES AND PRACTICES RELATING TO ITS HANDLING OF YOUR PERSONAL INFORMATION. INQUIRIES SHOULD BE DIRECTED TO VIDEOGAME SHAY. IF THE COMPLAINT IS FOUND TO BE JUSTIFIED, VIDEOGAME SHAYWILL TAKE APPROPRIATE MEASURES TO RESOLVE IT, INCLUDING, IF NECESSARY, AMENDING THIS POLICY AND ITS PROCEDURES.
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WEBSITE PRIVACY
LIKE MOST OTHER COMMERCIAL WEBSITES, WE MAY MONITOR TRAFFIC PATTERNS, SITE USAGE AND RELATED SITE INFORMATION TO OPTIMIZE YOUR VISIT TO OUR WEBSITE. WE DO NOT USE COOKIES OR ANY ELECTRONIC MEANS TO COLLECT PERSONAL INFORMATION FROM YOU OR YOUR COMPUTER; HOWEVER, OUR WEBSITE SERVER WILL AUTOMATICALLY COLLECT IP ADDRESSES. WE MAY VIEW THE IP LOG FROM TIME TO TIME, FOR EXAMPLE, TO MAINTAIN THE SECURITY OF OUR WEBSITE. WE DO NOT LINK THE IP ADDRESSES TO OTHER PERSONALLY IDENTIFIABLE INFORMATION.
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PRIVACY CONTACTS
IF YOU HAVE ANY QUESTIONS OR COMPLAINTS ABOUT THIS POLICY OR THE HANDLING OF YOUR PERSONAL INFORMATION, IF YOU WISH TO WITHDRAW YOUR CONSENT TO OUR USE OF YOUR PERSONAL INFORMATION, OR TO REQUEST ACCESS TO OR UPDATE ANY INFORMATION WE HAVE ON FILE, PLEASE CONTACT US.
IF ANY COMPLAINT OR INQUIRY IS NOT HANDLED TO YOUR COMPLETE SATISFACTION, YOU MAY CONTACT:
PRIVACY COMMISSIONER OF CANADA
112 KENT STREET
OTTAWA, ONTARIO
K1A 1H3
TELEPHONE: 613.995.8210
TOLL FREE: 1.800.282.1376.
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CHANGES TO THIS PRIVACY POLICY
WE MAY CHANGE THIS PRIVACY POLICY FROM TIME TO TIME. ANY CHANGES WILL BE POSTED ON OUR WEBSITE AT WWW.VIDEOGAMESHAY.COM AND WILL BE MADE AVAILABLE UPON REQUEST THROUGH VIDEOGAME SHAY. PLEASE CHECK FROM TIME TO TIME TO ENSURE YOU ARE AWARE OF OUR CURRENT POLICY. THIS PRIVACY POLICY IS EFFECTIVE AS OF MAY 19TH,2021